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Technical Account Manager at Sentry - ApplyBlast

Technical Account Manager

Sentry

4 months ago

4.2 on Glassdoor

Onsite

Full Time

Senior

2 applicants

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About this role

Sent is seeking a Technical Account Manager to own the integration, onboarding, and lifecycle management for contracted customers using SMS, WhatsApp, and RCS. This individual will act as a hybrid technical resource, capable of debugging live integrations, writing code, and designing messaging architectures while driving customer growth. The role requires deep expertise in CPaaS infrastructure and the ability to serve as a primary bridge between client engineers and Sent's product teams.

Responsibilities

Manage full lifecycle onboarding and go-live for contracted customers
Debug live integrations and write custom code to resolve delivery issues
Design resilient messaging architectures including retry logic and fallbacks
Participate in QBRs to surface insights and recommend account optimizations
Translate customer technical needs into actionable feedback for engineering

Skills

About Sentry

sentry.io

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2011

View Profile

Sentry is a powerful application performance monitoring and error tracking platform designed for developers and software teams. It provides tools that help users identify, resolve errors more effectively, and learn continuously from their applications. Sentry enables teams to gain better visibility into their codebase, enhance the user experience, and accelerate their development processes. By leveraging Sentry, organizations can ensure higher software quality and improved operational performance.