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Technical Account Manager at Glia - ApplyBlast

Technical Account Manager

Glia

1 month ago

4.2 on Glassdoor

Onsite

Full Time

Manager

0 applicants

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About this role

The Technical Account Manager at Glia will serve as the primary technical resource for a portfolio of strategic banking AI customers, driving platform adoption, optimization, and technical issue resolution. The role collaborates closely with Customer Success Managers, Solutions Architects, and internal teams to build strong relationships, provide proactive guidance, and contribute to product improvements.

Responsibilities

Drive platform adoption and growth through account collaboration
Lead complex troubleshooting and provide proactive technical guidance
Design and implement efficient configuration and routing strategies

Skills

Qualifications

Bachelor's degree in a relevant field

About Glia

glia.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2012

View Profile

Glia is an AI-powered contact center platform that helps organizations upgrade customer experience by unifying digital and voice channels in a single solution. It provides AI automation, agent assist, and analytics to automate routine work, support agents in real time, and surface insights across every interaction. Enterprises use Glia to streamline omnichannel engagement, reduce handle times, and deliver more consistent, measurable service.