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Technical Account Manager at Nivoda - ApplyBlast

Technical Account Manager

Nivoda

14 days ago

3.2 on Glassdoor

Remote

Full Time

Medior

6 applicants

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About this role

This role serves as the technical owner for a territory's SaaS customers, ensuring successful feed integrations and platform adoption from onboarding through long-term trading. The position involves monitoring integration health, troubleshooting technical issues, and acting as the primary escalation point between customers, product teams, and account management. The goal is to drive customer trust, expand catalogue usage, and mitigate churn risks through proactive technical support and partnership.

Responsibilities

Lead technical onboarding and feed integration setup for new SaaS customers
Monitor feed health and integration performance to troubleshoot issues
Partner with Product Marketing and sales to identify expansion opportunities

Skills

About Nivoda

nivoda.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2017

View Profile

Nivoda is a B2B diamond and gemstone marketplace platform serving over 10,000 jewelers worldwide, offering access to more than 2 million natural and lab-grown diamonds, gemstones, melee, and finished jewelry. The platform provides retail tools such as in-store virtual showrooms and online diamond feeds, along with services including express delivery, flexible credit terms, quality control, and consolidated shipping. Nivoda empowers jewelry retailers to sell more efficiently without holding inventory, growing their margins and streamlining their sourcing and fulfillment operations.