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Technical Account Manager at Relay - ApplyBlast

Technical Account Manager

Relay

12 days ago

4.0 on Glassdoor

Raleigh, North Carolina, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Account Manager serves as a critical bridge between internal hardware, software, supply chain, and marketing teams, as well as external carrier partners and contract manufacturers. This role manages carrier relationships, certification pipelines, and technical specifications to ensure products reach the market efficiently and aligned with operational standards. The position involves leading device certification efforts, collaborating on pre-launch product management, and resolving post-launch quality issues.

Responsibilities

Define cellular product requirements and certification plans for hardware programs
Drive multi-carrier device certifications and achieve Technical Acceptance on schedule
Resolve post-launch hardware and software quality issues with engineering teams

Skills

About Relay

relaypro.com

Headquarters

Raleigh, North Carolina, United States

Company Size

201-500 employees

View Profile

Relay is a cloud-based smart radio and communication platform that connects frontline teams via dedicated hardware and mobile apps to replace traditional two-way radios. It provides secure push-to-talk, team channels, location and safety features, real‑time dispatch, and role-based controls to boost safety and productivity across retail, hospitality, manufacturing, logistics, and healthcare. The platform includes centralized device fleet management, analytics, and integrations so managers can monitor, configure, and scale communications from the cloud. Organizations pick Relay to modernize frontline communications with reliable hardware, cloud infrastructure, and operational visibility.