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Senior Technical Account Manager at Level AI - ApplyBlast

Senior Technical Account Manager

Level AI

24 days ago

3.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Level AI is seeking a Senior Technical Account Manager to serve as the primary technical point of contact for enterprise customers, driving adoption and value through strategic guidance on AI-driven solutions. The role involves collaborating with engineering and product teams to relay customer feedback, troubleshooting technical issues, and conducting business reviews to ensure long-term customer success and retention.

Responsibilities

Serve as primary technical point of contact for enterprise customers
Collaborate with engineering and product teams to relay customer feedback
Troubleshoot technical issues and provide proactive solutions to improve platform performance

Skills

About Level AI

thelevel.ai

Headquarters

Mountain View, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

Level AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.