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Technical Architect, AI-Powered Customer Experience at Zendesk - ApplyBlast

Technical Architect, AI-Powered Customer Experience

Zendesk

1 month ago

3.7 on Glassdoor

Dublin, County Dublin, Ireland

Hybrid

Full Time

Senior

0 applicants

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About this role

This role serves as a trusted technical advisor and solution designer, helping customers translate business goals into scalable, AI-first architectures for Zendesk's Resolution Platform. The Technical Architect leads discovery sessions, shapes solution strategy, and removes technical roadblocks to accelerate customer adoption and deliver measurable business impact. The position requires strong consultative leadership to guide clients through implementation, integration, and long-term AI adoption while collaborating with cross-functional teams.

Responsibilities

Design scalable AI-first architectures for customer service automation
Lead technical discovery sessions to define solution scope and strategy
Guide customers through implementation and ensure successful AI adoption

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.