ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Customer Care Representative at HHAeXchange - ApplyBlast

Technical Customer Care Representative

HHAeXchange

3 months ago

3.0 on Glassdoor

Minneapolis, Minnesota, United States

Onsite

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Technical Customer Care Representative provides technical assistance to home health agency clients via phone, email, and chat, diagnosing and resolving software issues while delivering exceptional customer service. The role requires bilingual (English/Spanish) communication, experience with SaaS support, and the ability to document interactions in Salesforce Service Cloud.

Responsibilities

Provide technical assistance to customers via phone, email, and chat
Diagnose and resolve technical and user issues for home health agency clients
Escalate complex tickets to supervisors or support engineers
Document all customer interactions in Salesforce Service Cloud
Maintain product expertise and certifications across platform offerings

Skills

About HHAeXchange

hhaexchange.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2008

View Profile

HHAeXchange provides cloud-based software for homecare and personal care agencies, supporting functions such as scheduling, caregiver management, billing, payroll, and electronic visit verification (EVV). Its platform is also used by managed care organizations and payers to coordinate care and process authorizations, claims, and provider network workflows.