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Customer Support Representative at Owner - ApplyBlast

Customer Support Representative

Owner

3 months ago

4.7 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

Owner is seeking a bilingual (English and Spanish) Customer Support Representative to provide empathetic, high‑quality assistance to restaurant owners and their guests via phone, chat, and email. The role involves managing a high volume of inquiries, resolving complex issues, and documenting interactions in Salesforce while maintaining a 90%+ customer satisfaction score.

Responsibilities

Provide empathetic support via phone, chat, and email
Manage high-volume inbound customer inquiries
Document interactions and resolutions in Salesforce
Handle escalations and complex customer issues
Collaborate with teammates in Slack to improve support processes

Skills

About Owner

owner.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2020

View Profile

Owner (Owner.com) is an all‑in‑one online ordering and restaurant marketing platform that gives independent restaurants access to the same tools major national brands use to drive sales. It offers branded online ordering and a mobile app with built‑in rewards and loyalty to boost repeat visits. The platform includes marketing automation, promotions, integrations (POS/delivery partners), and analytics to streamline operations and increase average order value. Restaurants use Owner to regain control of orders, reduce fees, and grow revenue through direct digital channels.