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Technical Customer Support Representative (Bilingual French/English) at Chefman - ApplyBlast

Technical Customer Support Representative (Bilingual French/English)

Chefman

6 days ago

2.9 on Glassdoor

Mahwah, New Jersey, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Customer Support Representative at CHEF iQ provides bilingual French and English support for smart kitchen appliances, troubleshooting connectivity issues and managing customer inquiries. The role involves handling warranty claims, returns, and product development feedback while maintaining detailed records of all interactions. This position offers remote work initially with a transition to a hybrid schedule within 12 months.

Responsibilities

Support customers in French and English via phone, email, chat, and social media
Troubleshoot Wi-Fi, Bluetooth, and app pairing issues for smart kitchen appliances
Manage warranty claims, returns, recalls, and replacement parts logistics

Skills

About Chefman

chefman.com

Headquarters

Mahwah, New Jersey, United States

Company Size

51-200 employees

Founded

2011

View Profile

Chefman is a consumer kitchen appliance brand that sells a full line of small appliances—air fryers, toaster ovens, kettles, cookware, and more. They sell directly to consumers online with exclusive offers and nationwide shipping. Chefman positions its products as premium, user‑friendly tools designed to simplify home cooking and meal prep. Their focus is on modern, space‑saving electric appliances for everyday home cooks.