Technical Customer Support Specialist Level I
Embed
About this role
A Technical Customer Support Specialist provides first-class customer support via phone, email, and chat, conducts initial troubleshooting, and collaborates with teams to resolve technical and non-technical issues.
Skills
About Embed
embedcard.comEmbed is a global leader in integrated cashless payment systems for arcades, attractions, and amusement venues. It provides a full suite of hardware and software — mobile wallets, self‑service kiosks, arcade debit game card systems and printed game cards, POS integrations, and back‑office tools — to replace cash and streamline transactions. Embed’s platform is designed to boost revenue, speed throughput, simplify accounting and loyalty, and improve guest experience for family entertainment centers, amusement parks and similar operators.
About Embed
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Embed.
Salary
$119k – $169k
per year