Technical Customer Support Specialist
HappyRobot(2 months ago)
About this role
The Technical Customer Support Specialist at HappyRobot is responsible for providing front-line support to customers using the company's AI-native operating system, particularly within supply chain and industrial operations. This role involves diagnosing issues, developing quick solutions, and collaborating with engineering and product teams to improve the platform. Candidates should have a strong technical background in full-stack development (Python, React, Node.js) and be skilled in troubleshooting, with the ability to communicate complex concepts to non-technical stakeholders.
Required Skills
- Customer Experience
- Issue Triage
- Problem Debugging
- Solution Design
- Collaboration
- Prompt Engineering
- API Management
- Cloud Deployments
- LLM Tuning
- Strong Debugging
+6 more
About HappyRobot
www.happyrobot.aiHappyRobot is an innovative AI-native operating system designed to streamline and enhance business operations through intelligent automation. It empowers organizations by deploying custom AI workers that can perform tasks ranging from customer interactions to data analysis, thereby improving efficiency and decision-making capabilities. With a focus on real-time processing and seamless integration across various systems, HappyRobot aims to transform how businesses manage their workforce and operations. By leveraging AI, it helps companies achieve greater productivity and insightful analytics while reducing costs.
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