Technical Customer Support Tier 1

A Technical Customer Support Tier 1 Representative acts as a liaison to provide product and service information, resolving emerging problems for customer accounts with accuracy and efficiency. The role involves troubleshooting and investigating issues across multiple gaming platforms, utilizing probing questions to define customer issues, and documenting details in a support ticketing system. The representative provides phone support, remotely accesses location servers and devices, and collaborates with team members, technicians, and developers to ensure timely customer resolution.