Tier 1 Support Agent
Togetherwork
About this role
A Tier 1 Support Agent serves as the initial contact for Pet Care software customers, providing support via email, chat, and phone. The role involves assisting users with technical questions, troubleshooting issues, and escalating complex cases, while fostering a positive customer experience.
Skills
About Togetherwork
togetherwork.comTogetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.
Recent company news
KVUEFintech firm Togetherwork to create 250 jobs with new Austin HQ on South Congress
Jan 7, 2026
Austin American-StatesmanA global software company relocates HQ to Austin, goes on hiring spree
Jan 7, 2026
The Business JournalsTogetherwork opens SoCo innovation hub, plans to hire 100 people
Jan 6, 2026
Community Impact | NewsNew innovation center by Togetherwork to staff 100+ employees off South Congress
Jan 12, 2026
PR NewswireTogetherwork Acquired by GI Partners
Mar 13, 2018
About Togetherwork
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Togetherwork.
Salary
$-1
per year