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Technical Escalations Engineer 2 (Agent) - Dublin at Datadog - ApplyBlast

Technical Escalations Engineer 2 (Agent) - Dublin

Datadog

3 months ago

4.0 on Glassdoor

Dublin, Ireland

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technical Escalation Engineer at Datadog, you will operate at the intersection of technical solutions, engineering, and product to solve complex customer challenges. You will lead high-stakes technical calls, investigate critical escalations regarding the Datadog Agent, and mentor the global support engineering team. This role requires deep system-level expertise to drive platform improvements and advocate for customers in shaping the observability ecosystem.

Responsibilities

Investigate and resolve complex Agent-related escalations
Lead high-stakes technical calls for critical customer challenges
Mentor the Global Support Engineering team on technical best practices
Partner with Engineering to identify platform gaps and drive improvements
Develop deep expertise in Linux, Windows, and MacOS system troubleshooting

Skills

Qualifications

BS in Computer Science or Engineering

About Datadog

datadoghq.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.