Technical Helpdesk Agent Level 1- Polish speaker ( m/w/d)
MSX International
About this role
A Level 1 Technical Helpdesk Agent provides first-line support for automotive repair shops, serving as the primary contact for repair-related inquiries. The role involves remote assistance, troubleshooting, and escalation of complex cases to higher support levels, ensuring efficient and customer-oriented service.
Skills
Qualifications
About MSX International
msxi.comMSX International (MSXI) is a global services firm that partners with automotive and mobility companies to deliver customer experience, warranty and claims management, and digital transformation solutions across the vehicle lifecycle. It provides contact center and field-service operations, software and analytics, connected‑vehicle services, and dealer/support solutions designed to improve customer loyalty and reduce cost-to-serve. MSXI serves OEMs, dealers, and mobility providers worldwide with technology-enabled, data-driven operations and managed services.
About MSX International
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$30k – $35k
per year