Helpdesk Technician - Tier 1
IntelliDyne Jobs for Veterans(1 month ago)
About this role
The Tier 1 Help Desk Technician provides first-line IT support as the primary contact for end-user technical issues within a government-focused environment. This onsite role in Falls Church, VA supports customer satisfaction through timely coordination with teams and adherence to organizational policies.
Required Skills
- Call Handling
- Incident Management
- Mobile Support
- User Administration
- Hardware Support
- Software Support
- Team Coordination
- VIP Support
- Customer Service
- Order Processing
+6 more
Qualifications
- Active DOD Public Trust
- CompTIA Security+ CE
- Bachelor's Degree
- High School Diploma
About IntelliDyne Jobs for Veterans
intellidyne-llc.comIntelliDyne is a government-focused information technology firm that empowers the federal workforce with people‑first, mission‑driven technology solutions. They help federal agencies improve mission performance through digital transformation services such as cloud migration, cybersecurity, data analytics, and enterprise IT modernization. Combining technical expertise with human‑centered design and disciplined program management, IntelliDyne delivers scalable, compliant solutions tailored to agency needs. The company positions itself as a trusted partner focused on driving measurable mission outcomes for the public sector.