KONE
The Technical Helpdesk Troubleshooter provides remote and on-site technical support to maintenance technicians to resolve equipment issues and ensure compliance with KONE's safety, process, and quality standards. The role involves identifying root causes, coordinating spare parts, supporting connected services, and training local technicians. Additionally, the position requires creating knowledge base articles, proposing commercial solutions, and ensuring adherence to global safety protocols.
We are a global leader in the elevator and escalator industry. At KONE, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for KONE.