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© All Rights Reserved. ApplyBlast.com
KONE
The Technical Helpdesk Troubleshooter provides remote and on-site technical support to maintenance technicians, focusing on root cause analysis, spare part identification, and KRM device configuration. The role involves 24/7 Connected Services analytics, logging cases, escalating issues, and creating knowledge base articles to improve equipment reliability. Additionally, the position includes training local technicians, generating quality reports, and ensuring compliance with global safety processes and guidelines.
We are a global leader in the elevator and escalator industry. At KONE, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for KONE.
KONE didn’t post a salary, so this is our estimate from similar listings.
23% below the average for this role