Voice & Telephony Systems Engineer
Observe.AI
About this role
Observe.AI is hiring a Voice & Telephony Systems Engineer to design, implement, and optimize telephony and contact-center infrastructure that powers AI-driven voice experiences. The role focuses on integrating modern CCaaS platforms, building IVR and call-flow systems, and connecting real-time telephony with backend AI applications. The engineer will ensure system reliability, security compliance, and collaborate across engineering and vendor teams to support next-generation voice solutions.
Skills
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
Recent company news
SnowflakeSnowflake Announces Intent to Acquire Observe to Deliver AI-Powered Observability at Enterprise Scale
Jan 8, 2026
SiliconANGLESnowflake acquires Observe to enhance its observability capabilities
Jan 8, 2026
PR NewswireObserve Introduces AI SRE and o11y.ai Agents, Accelerating Developer Productivity While Cutting Enterprise Observability Costs
Nov 4, 2025
CIO DiveSnowflake buys Observe for AI-powered monitoring
Jan 8, 2026
E3-MagazinSnowflake Announces Its Intention to Acquire Observe to Offer AI-Powered Observability
1 month ago
About Observe.AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Observe.AI.
Salary
$170k – $200k
per year