Voice & Telephony Systems Engineer
Observe.AI(1 month ago)
About this role
Observe.AI is hiring a Voice & Telephony Systems Engineer to design, implement, and optimize telephony and contact-center infrastructure that powers AI-driven voice experiences. The role focuses on integrating modern CCaaS platforms, building IVR and call-flow systems, and connecting real-time telephony with backend AI applications. The engineer will ensure system reliability, security compliance, and collaborate across engineering and vendor teams to support next-generation voice solutions.
Required Skills
- CCaaS Integration
- IVR Development
- SIP
- SIPREC
- SBCs
- VoIP
- RTP
- Call Routing
- Troubleshooting
- Packet Capture
+6 more
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.