Hook
A Technical Implementation Consultant at Hook oversees the complete implementation lifecycle, guiding customers from onboarding to go-live while ensuring high-quality deliverables. This role requires expertise in SQL for managing complex datasets and working alongside data scientists to optimize machine learning models, while also acting as a liaison between customers and internal teams to capture feedback and enhance product development. The consultant must effectively manage multiple projects within tight timelines, providing actionable insights and demonstrating Hook's technical value to prospective clients.
Headquarters
London, England, United Kingdom
Company Size
11-50 employees
Founded
2020
Hook is a London-based technology company that provides AI-powered customer success agents. The platform analyzes product usage, meetings, and support interactions to predict churn risk, surface next-best actions, and automate CS workflows to increase efficiency and net revenue retention.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hook.
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