Hook

Technical Implementation Consultant

Hook

3 months ago
London, United Kingdom
Hybrid
Full Time
Medior
0 applicants
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Hook
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About this role

A Technical Implementation Consultant at Hook oversees the complete implementation lifecycle, guiding customers from onboarding to go-live while ensuring high-quality deliverables. This role requires expertise in SQL for managing complex datasets and working alongside data scientists to optimize machine learning models, while also acting as a liaison between customers and internal teams to capture feedback and enhance product development. The consultant must effectively manage multiple projects within tight timelines, providing actionable insights and demonstrating Hook's technical value to prospective clients.

Skills

Hook

About Hook

hook.co

Hook is an AI-driven platform designed to enhance customer success efforts by predicting churn risks up to six months in advance. Its AI agents analyze customer data to provide actionable insights and automate routine tasks, allowing teams to focus more on customer engagement. By proactively identifying patterns and suggesting interventions, Hook aims to improve Net Revenue Retention (NRR) without the need for increased headcount.

About Hook

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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