Technical Implementation Consultant

Hook(1 month ago)

HybridFull TimeMedior$119,178 - $158,661 (estimated)Customer

About this role

A Technical Implementation Consultant at Hook oversees the complete implementation lifecycle, guiding customers from onboarding to go-live while ensuring high-quality deliverables. This role requires expertise in SQL for managing complex datasets and working alongside data scientists to optimize machine learning models, while also acting as a liaison between customers and internal teams to capture feedback and enhance product development. The consultant must effectively manage multiple projects within tight timelines, providing actionable insights and demonstrating Hook's technical value to prospective clients.

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Required Skills

Implementation Lifecycle
Technical Consultant
Customer Goals
Success Criteria
Data Shaping
Machine Learning
Project Management
Organisation Skills
SQL Expertise
Customer-facing Excellence

+6 more

About Hook

hook.co

Hook is an AI-driven platform designed to enhance customer success efforts by predicting churn risks up to six months in advance. Its AI agents analyze customer data to provide actionable insights and automate routine tasks, allowing teams to focus more on customer engagement. By proactively identifying patterns and suggesting interventions, Hook aims to improve Net Revenue Retention (NRR) without the need for increased headcount.