Technical Incident Manager

The Technical Incident Manager serves as the single point of contact for technology teams during incidents, ensuring clear technical ownership, accurate information, and rapid resolution. This role involves coordinating with Major Incident Managers and Customer Success teams to manage incident processes and communicate effectively with stakeholders. Additionally, the position contributes to reducing repeat failures through post-incident analysis and helps manage cloud cost of goods sold (COGS) by balancing service resilience with financial efficiency.