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Technical Lead - Salesforce Sales Cloud & Service Cloud at PTC - ApplyBlast

Technical Lead - Salesforce Sales Cloud & Service Cloud

PTC

1 day ago

4.1 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Lead - Salesforce Sales Cloud & Service Cloud role leads the administration, production support, and continuous improvement of the Salesforce Sales Cloud platform. This position serves as the primary escalation point for complex issues, manages support operations, and ensures platform stability, performance, and security. The role involves mentoring support analysts, coordinating with business and technical teams, and driving service excellence and process improvements.

Responsibilities

Lead Salesforce Sales Cloud and Service Cloud support operations and incident management
Mentor support team members and drive continuous improvement initiatives
Manage platform security, compliance, and production support activities

Skills

Qualifications

Salesforce Certified AdministratorSalesforce Advanced Administrator CertificationSalesforce Service Cloud Consultant Certification

About PTC

ptc.com

Headquarters

Boston, Massachusetts, United States

Company Size

5001-10000 employees

Founded

1985

View Profile

PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.