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Technical Level I at Pushpay - ApplyBlast

Technical Level I

Pushpay

2 months ago

3.9 on Glassdoor

Colorado Springs, Colorado, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Level I is an agile, high‑empathy problem solver who owns and resolves technical inquiries within the Pushpay SaaS ecosystem. The role provides end‑to‑end incident ownership, guiding customers from initial contact through root‑cause discovery to full technical resolution while maintaining target response times and customer satisfaction.

Responsibilities

Own end-to-end incident resolution for Pushpay platform
Manage incoming support channels and maintain response time targets
Contribute to knowledge base and identify documentation gaps

Skills

About Pushpay

pushpay.com

Headquarters

Redmond, Washington, United States

Company Size

201-500 employees

Founded

2011

View Profile

Pushpay is a payments and software company that provides mobile-first giving, donor management, and church management (ChMS) solutions for churches and faith-based organizations. Its platform enables online, in-app, and text-to-give donations, recurring gifts, and tools for event, volunteer, and recipient management to simplify administration and boost stewardship. Pushpay also includes reporting and analytics, integrations with accounting and church systems, PCI-compliant payment processing, and migration/customer success services. The company positions itself as a technology partner so ministry leaders can focus on mission while their giving and operations run smoothly.