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Technical Support Engineer at Fundraise Up - ApplyBlast

Technical Support Engineer

Fundraise Up

4 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Technical Support Engineer at Fundraise Up serves as a product expert and client advocate, diagnosing complex technical issues for the nonprofit fundraising platform. The role involves investigating problems within the global SaaS ecosystem, ensuring client success, and providing feedback to influence the product roadmap. This position requires deep technical curiosity and ownership to resolve cases from first response to resolution.

Responsibilities

Diagnose and resolve complex technical issues for global nonprofit clients
Investigate root causes of platform malfunctions beyond symptom relief
Act as the voice of the customer to influence product roadmap
Collaborate with engineering teams to implement technical fixes
Maintain knowledge base articles and help center documentation

Skills

About Fundraise Up

fundraiseup.com

Headquarters

Brooklyn, New York, United States

Company Size

51-200 employees

Founded

2017

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Fundraise Up is an online fundraising platform for nonprofits that modernizes how organizations acquire donors and collect gifts. It helps increase donation revenue using AI-powered conversion optimization, customizable donation experiences, and turnkey payment methods, while supporting recurring gifts, donor analytics, and testing. The platform focuses on easy implementation and integrations with nonprofit tools to improve donor conversion and lifetime value.