Technical Manager, Network (AWS)

Talkdesk(14 days ago)

Porto, PortugalOnsiteFull TimeManager$125,356 - $165,395 (estimated)Site Reliability Engineering

About this role

A Technical Manager on the SRE Connectivity team at Talkdesk combines hands-on engineering with people and delivery ownership to design, implement, and operate core network and SRE infrastructure across a large distributed, multi-region, multi-cloud environment. The role emphasizes automation-first practices, reliability, observability, and empowering engineering teams with tools, processes, and operational guardrails.

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Required Skills

AWS Networking
Direct Connect
Fortinet
NetBox
Linux
Python
Bash
Terraform
CloudFormation
Ansible

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About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.