Technical Manager, Product Support

United States - Genesys Cloud Services, Inc.(1 day ago)

HybridFull TimeManager$90,000 - $120,000Customer Support

About this role

This role involves managing a global Product Support team for Genesys Cloud, focusing on leadership, process improvement, training, and technical support. The manager will oversee team performance and customer issues, ensuring a high level of service and operational efficiency.

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Required Skills

Leadership
Team Management
Customer Support
Technical Support
Genesys Cloud
Process Improvement
KPI Management
Training
Escalation Support
Communication

About United States - Genesys Cloud Services, Inc.

genesys.com

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