Technical Operations Manager

Clipboard Health

4 months ago

2.7 on Glassdoor

Remote

Full Time

Manager

6 applicants

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About this role

The Technical Operations Manager at Clipboard oversees the Zendesk ecosystem, ensuring operational health, performance, and reliability while managing a global team of Zendesk Administrators and technical developers. The role involves translating business requirements into scalable technical solutions, driving continuous improvement initiatives, and maintaining vendor relationships, particularly with technology partners like Zendesk and AWS. The Manager will also establish key performance indicators, enforce operational standards, and navigate complex technical challenges to enhance system efficiency and support organizational growth.

Skills

About Clipboard Health

www.clipboardhealth.com

Clipboard Health is a platform that connects healthcare facilities with qualified professionals to fill shifts quickly and efficiently. By offering flexible staffing solutions, it enables healthcare workers to choose shifts that fit their lifestyles while ensuring facilities have access to dependable staff. The service is designed to alleviate the stress of unfilled shifts and provides immediate payment for professionals after they complete their shifts, enhancing user satisfaction. Additionally, Clipboard Health is Joint Commission certified, ensuring compliance with industry standards for quality and safety.