Zendesk Technical Lead
TELUS Digital(1 month ago)
About this role
The Zendesk Technical Lead is the senior technical authority responsible for complex Zendesk Suite implementations, with a focus on Zendesk Contact Center powered by AWS. The role leads the technical delivery team and translates high-level business goals into secure, scalable technical designs and technical design documentation. The position operates within TELUS Digital to ensure alignment between technical delivery, project management, and client operations.
Required Skills
- Zendesk
- Zendesk Explore
- Zendesk Contact Center
- Contact Center
- CCaaS
- System Design
- IVR Workflows
- Omnichannel Routing
- Ticket Lifecycles
- Integrations
+13 more
Qualifications
- BS in Computer Science
- BS in Engineering
- Zendesk Certified Support Administrator
- Zendesk Certified Developer
About TELUS Digital
telusdigital.comTelus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at TELUS Digital
Similar Jobs
AWS Technical Architect
NeuraFlash(18 days ago)
Zendesk Admin (d/f/m)
Taxfix(1 month ago)
Implementation Engineer
NICE(8 days ago)
Customer Support Systems Engineer - Zendesk
Confluent(29 days ago)
Presales Architect - Voice AI, CPaaS, Contact Center
Twilio(1 month ago)
Senior Product Marketing Manager - Voice & Digital Engagement
Five9(14 days ago)