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© All Rights Reserved. ApplyBlast.com
Nexthink
The Technical Premium Support Specialist at Nexthink provides Level 1 and Level 2 technical support to premium customers, ensuring timely resolution of product-related issues and optimizing digital employee experiences. This role involves troubleshooting complex technical problems, coordinating with engineering teams for escalations, and maintaining strong relationships with customers and support account managers. The position requires a proactive approach to service recovery and continuous improvement of the knowledge base.
Nexthink is a digital employee experience (DEX) management platform that helps organizations discover what employees need, see what they experience, and understand how they feel about their digital workplace. It collects real-time telemetry from endpoints to provide analytics, sentiment, and visibility across devices, apps, and networks, and offers engagement and automation tools for IT to remediate issues. Enterprises use Nexthink to improve productivity, reduce incidents, and deliver IT services that delight employees across hybrid work environments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Nexthink.
Nexthink didn’t post a salary, so this is our estimate from similar listings.
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