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© All Rights Reserved. ApplyBlast.com
Turnitin, LLC
The Technical Support Representative, Tier 2 at Turnitin provides advanced technical assistance to customers and internal teams, handling escalated issues via phone, email, and chat. The role acts as a bridge between Tier 1 support, development, and product teams, identifying bugs, gathering logs, and creating detailed escalations for Tier 3. It also involves knowledge sharing, training, and contributing to process improvements within a remote‑first, education‑focused environment.
Headquarters
Oakland, California, United States
Company Size
501-1000 employees
Founded
1996
Turnitin, LLC is an education technology company that provides academic integrity, plagiarism detection, grading, and assessment tools for schools, colleges, and universities. Its products help educators promote original thinking, streamline feedback, and support learning outcomes. Turnitin serves educational institutions globally through a suite of writing, assessment, and integrity solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Turnitin, LLC.
Turnitin, LLC didn’t post a salary, so this is our estimate from similar listings.
39% below the average for this role