Technical Program Manager - Infrastructure and Security Engineering
Aircall(12 days ago)
About this role
A Technical Program Manager at Aircall drives delivery of strategic infrastructure and security initiatives within a high-growth AI-powered customer communications platform. The role is focused on aligning engineering and business stakeholders to deliver reliable, secure, and scalable platform outcomes while supporting rapid global expansion. Based in the New York office, the position operates at the intersection of engineering execution, risk management, and operational excellence.
Required Skills
- Technical Program Management
- Cloud Architecture
- Stakeholder Management
- Risk Management
- Security Engineering
- Distributed Systems
- SRE Collaboration
- SDLC Practices
- Compliance Familiarity
- Communication Skills
+2 more
About Aircall
aircall.ioAircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.