Technical Program Manager

This role defines and drives the multi-year strategy and roadmap for the support tooling portfolio, focusing on system integration and build-versus-buy decisions to improve agent productivity and customer satisfaction. The position involves partnering with engineering and support leadership to responsibly embed AI capabilities into workflows while leading governance for quality, safety, and privacy. The role requires end-to-end coordination, release planning, and serving as a technical leader to align the organization behind a shared tooling vision.