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Technical Service Desk Agent at Unisys - ApplyBlast

Technical Service Desk Agent

Unisys

4 months ago

3.5 on Glassdoor

United States

Onsite

Full Time

Executive

1 applicant

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About this role

This position involves providing second-level telephone support for software, hardware, and network operations issues, focusing on fast and efficient customer service. The role requires resolving technical difficulties, accurately documenting tickets, and adhering to strict service level agreements within defined time limits. Employees will also assist in cross-training, identifying process efficiencies, and contributing to knowledge base development.

Responsibilities

Resolve customer requests related to software, hardware, and network operations
Accurately document calls and cases within the ticketing system
Maintain data accuracy in the Service Centre through contact validation
Escalate tickets requiring on-site support as needed
Identify and implement process efficiencies within the Service Centre

Skills

Qualifications

Associate's DegreeITIL Foundations CertificationMicrosoft Desktop Administration Certification

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

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Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.