Technical Service Lead - Remote Support

Mendaera, Inc.(5 months ago)

RemoteFull TimeManager$130,000 - $141,500Technical Service

About this role

Mendaera develops a robotic medical device platform that combines real-time imaging, robotics, and AI to improve patient care. The Technical Service Lead will build and scale the company’s remote technical and clinical support function, delivering world-class remote support to healthcare providers and internal field teams. The role emphasizes improving customer outcomes, innovating support delivery, and enabling serviceability at scale.

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Required Skills

Remote Support
Troubleshooting
Service Leadership
Clinical Knowledge
Process Improvement
Technical Documentation
Diagnostics
Data Analytics
CRM
Project Management

+4 more

Qualifications

Bachelor's Degree in Engineering or Biomedical Field
Familiarity with FDA Regulations
Familiarity with ISO 13485

About Mendaera, Inc.

mendaera.com

Mendaera is a medtech company that makes the Focalist System — a handheld robotic device that pairs with ultrasound to guide and stabilize needle-based procedures. By combining real‑time imaging, active needle guidance, and robotic stabilization, the system aims to increase accuracy, reduce needle passes and complications, and standardize clinician performance across procedures like regional anesthesia, vascular access, and biopsies. Designed for point‑of‑care simplicity and workflow integration, Mendaera positions its product to improve safety and efficiency in needle-based interventions.