Technical Services Manager

Kandor Management seeks an IT Helpdesk 2IC to serve as the deputy to the IT/TSD lead, acting as the primary escalation point for complex technical issues. This hands-on role involves mentoring junior staff, managing ticket queues, and maintaining documentation while resolving hardware, software, and network problems across a multi-company environment. The successful candidate will drive process improvements and support ad hoc projects to ensure the smooth operation of the technology department.