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Technical Services Manager at InterSystems - ApplyBlast

Technical Services Manager

InterSystems

21 days ago

3.8 on Glassdoor

Windsor, England, United Kingdom

Onsite

Full Time

Manager

0 applicants

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About this role

The Technical Services Manager leads the frontline team to ensure exceptional customer service and adherence to service level agreements while coordinating with other teams to deliver new technologies and process improvements. This role involves overseeing daily service desk operations, managing Tier 1 staff development, and implementing quality assurance processes to enhance the end-user experience. The position requires balancing immediate operational needs with long-term team growth and strategic project management for technology initiatives.

Responsibilities

Lead and mentor Tier 1 staff to develop advanced IT skills and career pathways
Oversee daily service desk operations to ensure SLAs are consistently met
Coordinate project planning and rollout strategies for new technology implementations

Skills

About InterSystems

intersystems.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1978

View Profile

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.