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Technical Services Operations Specialist at MongoDB - ApplyBlast

Technical Services Operations Specialist

MongoDB

7 days ago

4.0 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

MongoDB is seeking a Technical Services Operations Specialist in Mexico City to drive operational excellence and efficiency within its global Technical Services team. This role focuses on optimizing 24x7x365 support workflows through automation, AI tools, and workforce management to ensure seamless customer experiences across the Americas, EMEA, and APAC regions. The specialist will collaborate with global stakeholders to maintain operational readiness, analyze performance metrics, and implement process improvements.

Responsibilities

Organize global on-call and mission-critical schedules using Workforce Management tools
Analyze teamwide KPIs and maintain operational dashboards using Tableau and SQL
Build automated tools and scripts to drive efficiency across the technical support team

Skills

About MongoDB

mongodb.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.