Technical Services Technician

Mohegan Sun(1 month ago)

Uncasville, CTOnsitePart TimeJunior$34,818 - $49,977 (estimated)Information Technology

About this role

The Desktop Support Technician at Mohegan Sun configures, installs, monitors, and maintains user desktop software and hardware for the Uncasville, CT property and associated locations. The role supports a wide variety of end devices including desktops, laptops, scanners, printers, POS devices, kiosks, and hotel room technologies and participates in testing and implementing new applications and hardware prototypes. The technician provides Tier II desk-side and on-location support, documents application needs, and follows established escalation procedures.

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Required Skills

Desktop Support
Hardware Troubleshooting
Software Installation
Ticketing Systems
Root Cause
Customer Service
Knowledgebase
Preventive Maintenance
Event Support
Escalation Management

+2 more

Qualifications

Associates Degree in Computer Science or Related Field
High School Diploma or Equivalent

About Mohegan Sun

mohegansun.com

Explore the thrill of Mohegan Sun! Play games in our casino and online in CT, where we offer the best in slots, table games, hospitality, dining, and entertainment!

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