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Technical Solution Specialist at Hewlett Packard Enterprise - ApplyBlast

Technical Solution Specialist

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Jakarta, Indonesia

Hybrid

Full Time

Junior

0 applicants

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About this role

A Hybrid Technical Solution Specialist at HPE serves as a trusted remote expert within the Advanced Solution Center, diagnosing complex incidents for enterprise customers using deep log analysis and ITIL best practices. The role involves providing technical leadership across incident management, acting as a strategic advisor on root causes, and collaborating with diverse teams to ensure business continuity. Staff members must possess hands-on expertise in HPE storage arrays and enterprise compute platforms to drive swift resolutions and enhance overall IT resilience.

Responsibilities

Diagnose complex customer incidents through deep log analysis
Lead incident analysis and root cause investigations across teams
Act as a strategic advisor on recovery plans and action items
Collaborate with engineers and partners to accelerate problem resolution
Partner with account teams to support proactive customer initiatives

Skills

Qualifications

Bachelor's degree in Computer Science or EngineeringHPE product line experience

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.