Technical Success Manager

Zscaler(1 month ago)

HybridFull TimeSenior$149,106 - $197,894 (estimated)Customer Success

About this role

The Technical Success Manager (TSM) at Zscaler is a customer-focused role within the Customer Success organization that helps customers realize value from Zscaler’s cloud-native Zero Trust platform. The position emphasizes building strong customer relationships, supporting long-term outcomes, and enabling cross-functional collaboration. It contributes to overall customer satisfaction and adoption strategies while representing customer needs internally.

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Required Skills

Customer Success
Account Management
Stakeholder Engagement
Risk Mitigation
Product Knowledge
Collaboration
Linux
Unix
FreeBSD
Network Troubleshooting

+20 more

About Zscaler

zscaler.com

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.