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Technical Success Manager at Darktrace - ApplyBlast

Technical Success Manager

Darktrace

3 months ago

3.3 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Success Manager (TSM) at Darktrace acts as a trusted advisor to drive customer adoption, measurable outcomes, and long-term success with the AI cybersecurity platform. This role involves leading post-sale engagement, optimizing deployments, identifying risks, and collaborating with internal teams to ensure renewals and growth for enterprise clients.

Responsibilities

Lead post-sale engagement models for onboarding and renewal readiness
Develop and execute success plans aligned to customer objectives
Serve as the primary technical advisor for customer deployments
Monitor customer health and proactively address technical risks
Partner with sales teams to identify opportunities for usage expansion

Skills

Qualifications

3–5 years in a customer-facing technical role

About Darktrace

darktrace.com

Headquarters

Cambridge, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

View Profile

Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.