CoLab Software

Strategic Customer Success Manager

CoLab Software(19 days ago)

Canada, United StatesOnsiteFull TimeSenior$138,632 - $186,451 (estimated)Customer Success
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About this role

As a Strategic Customer Success Manager at CoLab, you will serve as a trusted advisor to global enterprise customers, leading the post-sale customer journey and ensuring effective adoption of CoLab to achieve measurable ROI. This role involves driving executive alignment, identifying risks and expansion opportunities, and collaborating cross-functionally to maximize customer value.

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Required Skills

  • Customer Success
  • Account Management
  • Consulting
  • Executive Engagement
  • Project Management

Qualifications

  • 7+ Years in Customer Success
  • Experience with SaaS Environment
CoLab Software

About CoLab Software

colabsoftware.com

CoLab builds AI-powered software that shapes engineering decisions in real time. The platform runs virtual design reviews and captures expert feedback by training AI agents on a company’s collective engineering know‑how, so teams iterate faster and reduce rework. It surfaces relevant past decisions and recommendations to preserve institutional knowledge and accelerate product development. CoLab is aimed at engineering and product teams that want context‑aware guidance embedded in their design and review workflows.

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