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© All Rights Reserved. ApplyBlast.com
Oracle
The Level 1 Technical Support team delivers first-line support for Sinch Engage messaging products to external and internal customers, handling initial enquiries and resolving issues via email, phone, and chat. This role involves monitoring, investigating, and troubleshooting technical incidents while supporting customers through provisioning, account setup, and onboarding. Complex cases are escalated to Level 2, while the team collaborates with cross-functional groups to enhance product systems and customer experience.
Oracle Corporation is a multinational technology company that builds enterprise software, cloud infrastructure, and engineered systems for large organizations. Best known for the Oracle Database, the company also offers a broad portfolio of enterprise applications (ERP, HCM, CX), analytics, middleware, Java, and hardware, plus Oracle Cloud Infrastructure (OCI) with SaaS, PaaS, and IaaS services. Oracle supports customers through consulting, managed services, and global technical support to migrate and modernize mission‑critical systems. Enterprises choose Oracle for its integrated stack, scalable performance, and enterprise‑grade security and reliability.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Oracle.
Oracle didn’t post a salary, so this is our estimate from similar listings.
22% below the average for this role