oraclecloudinfrastructure
The Level 1 Technical Support team delivers first-line support for Sinch Engage messaging products to external and internal customers, handling initial enquiries and resolving issues via email, phone, and chat. The role involves monitoring, investigating, and troubleshooting technical incidents while supporting customers through provisioning, account setup, and onboarding. Complex cases are escalated to Level 2, and the team collaborates with cross-functional groups to enhance product systems and customer experience.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for oraclecloudinfrastructure.
oraclecloudinfrastructure didn’t post a salary, so this is our estimate from similar listings.
13% below the average for this role