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Technical Support Agent (English) at Keen - ApplyBlast

Technical Support Agent (English)

Keen

4 months ago

3.6 on Glassdoor

Bogotá, Colombia

Onsite

Full Time

Junior

0 applicants

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About this role

A Technical Support Agent provides frontline assistance to customers, resolving technical issues and answering inquiries via phone, email, or chat. The role requires strong communication skills and the ability to troubleshoot problems efficiently while maintaining high customer satisfaction levels.

Responsibilities

Resolve customer technical issues via multiple channels
Answer customer inquiries and provide product support
Document interactions and update ticketing systems
Escalate complex issues to senior support teams
Maintain high customer satisfaction scores

Skills

Qualifications

High School Diploma or equivalent

About Keen

keen.io

Headquarters

San Antonio, Texas, United States

Company Size

51-200 employees

Founded

2011

View Profile

Keen is a fully managed event streaming platform built on Apache Kafka, Storm, and Cassandra, offering a REST API for developers to collect and stream real-time event data from any source. The platform provides persistent encrypted storage, real-time analytics via a Compute API, and embedded white-labeled dashboard visualizations through its Data Viz Library. Keen serves use cases including product analytics, customer-facing metrics, IoT data streaming, and events-based billing for B2B SaaS and connected device industries.