Technical Support Agent (TSA) - Tier 1 ENG

The Technical Support Agent provides frontline technical support and customer service across multiple channels, including phone, email, chat, and e-ticketing. The role is responsible for capturing customer information, validating warranty entitlement, diagnosing and resolving technical issues, and ensuring a positive customer experience throughout the support lifecycle. The position serves as the first point of contact for customers, utilizing approved troubleshooting methodologies to resolve issues efficiently while maintaining service quality and compliance standards.