Technical Support Agent
AWAL
About this role
This role involves providing technical support to customers, resolving inquiries related to technical and configuration issues, and ensuring customer satisfaction by managing support tickets and SLAs. The role requires collaboration with NOC teams and generating reports.
Skills
Qualifications
About AWAL
awal.comAWAL is a music distribution and label services company that provides independent artists and record labels with digital distribution, marketing, analytics, funding, and other music business support. It operates as part of Sony Music and focuses on helping artists release and grow their music while retaining greater ownership and control than under traditional label deals.
About AWAL
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for AWAL.
Salary
$60k – $80k
per year