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© All Rights Reserved. ApplyBlast.com
Metropolitan Transportation Authority
The Technical Support Agent serves as the initial point of contact for member issues and inquiries, providing complex problem resolution for MTA Internet services including DSL, email, and totalWiFi. This role involves advanced network troubleshooting, coordinating with multiple departments, and supporting Field Support Technicians to maximize productivity. The position ensures timely resolution of customer problems while maintaining account integrity and providing professional support across various communication channels.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1965
The Metropolitan Transportation Authority (MTA) is the public agency that operates and oversees mass transit in the New York metropolitan area, running the NYC Subway and bus network, the Long Island Rail Road, Metro‑North Railroad, and MTA Bridges & Tunnels. It provides riders with maps, schedules, fares and toll information, service alerts, and customer resources via mta.info and other channels. The agency plans, funds, and delivers operations and capital projects to maintain and modernize transit infrastructure, with a focus on safety, reliability, and accessibility for millions of daily riders.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Metropolitan Transportation Authority.
Metropolitan Transportation Authority didn’t post a salary, so this is our estimate from similar listings.