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Technical Support Analyst (Hybrid) at Motorola Solutions - ApplyBlast

Technical Support Analyst (Hybrid)

Motorola Solutions

3 months ago

4.2 on Glassdoor

Allen, TX

Hybrid

Full Time

Executive

0 applicants

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About this role

A Technical Support Analyst at Motorola Solutions provides tier-one and tier-two troubleshooting for Avigilon Alta video and access control solutions. The role involves analyzing network logs, replicating customer environments in technical labs, and collaborating with senior engineers to resolve complex physical security integration issues. Applicants are expected to leverage advanced diagnostic tools and an intelligent AI assistant to deliver exceptional technical assistance to installation partners and end users.

Responsibilities

Analyze and resolve hardware, cloud software, and network issues for Avigilon Alta platforms
Replicate customer environments in technical labs to diagnose complex physical security integration issues
Collaborate with senior escalation engineers and product development teams to resolve advanced inquiries
Create and publish comprehensive technical knowledge base articles using Knowledge-Centered Service principles
Provide real-time technical guidance and phone support to installation partners for hardware deployments

Skills

Qualifications

CompTIA A+CompTIA Network+CCNA

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.