Technical Support Analyst - Production Application Support
First Advantage
About this role
A Tier 2 Application Support Specialist role involving troubleshooting, application maintenance, API integration, and collaboration with cross-functional teams to ensure system availability and performance. The position emphasizes support for SaaS applications, distributed systems, and ITIL processes, with a focus on continuous improvement and customer service.
Skills
About First Advantage
fadv.comFirst Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.
About First Advantage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for First Advantage.
Salary
$60k – $80k
per year